Hi, It is with great enthusiasm and utmost gratitude that I Contact you regarding my customer service experience with Alyx.I contacted Alyx yesterday regarding purchase of the Kartell trix sofa . I had several questions for her which Were promptly answered. I was also emailed further details this morning as I requested. Consider it SOLD! A big thankyou to Alyx for her outstanding customer service. I sincerely hope her efforts do not go unnoticed and hope this email is forwarded to senior management. Kind regards, Jaime
Wow! Fast, efficient, painless online shopping experience. Bought a great wedding gift sitting at my desk and the freight and wrap was free. Love it.
Thanks again for your wonderful service.
I wish to send my appreciation to Travis of your Richmond store He was not only professional with dealing with the problem he was helpful and kind in a difficult situation. He exceeded all expectations of what quality service represents.
It has just arrived, and is perfect. What a way to mark a new season. Thank you so much.
Maria, Thank you for always being so lovely and organising media loans for our features. We appreciate your support and look forward to including more of Top3’s amazing products in upcoming issues.
you guys are always amazing! Have a wonderful day!
Good service and fast delivery!
Thank you so much for your EXCEPTIONAL customer service. Delivering my gift to a friend personally was truly exceptional. I will be sure to make my thanks known on your social media accounts. Well done for your quality service and great response. I really appreciated it. Kind regards and I wish you well. Zelda
The console arrived and it's great !
The courier called en route and all went perfectly to plan.
Thank you again.
Yay! It's here!! Thanks Alyx for all your help. The cushions are even better in person. Such wonderful service from you/Top3. I will make you my go to from now on, I'm really impressed. Cheers Alissa
You guys have the best customer service:). I am, as always happy with all my purchases. Have a great day x
I really look forward to the Sunday Inspiration emails every week - keep up the great work - so inspiring!
To the owner of top3 - I wanted to say thanks so much to the lovely staff member who helped me today in your Crows Nest store (I am sorry I did not get her name, actually all your staff are always so friendly and helpful anyway!) She spent such a long time with me deciding on a colour for my beautiful new Missoni towels and I am so happy - they are perfect. Congratulations on a great business, so nice to deal with "real" people who care. A credit to you and your team.
Michelle was SO prompt with her answers and her product information is incredible. Great! cettina
Hi, I received my order today. Transaction 72468 and wanted to thank you on the efficient way the whole transaction was handled. Even down to the packaging where it was so well packed to avoid damage. I point this out as I recently received an order from a large vendor and four of the five items were severely damaged due to not being packed at all and had to be returned after much negotiation.
Great service as always
Thanks for the prompt, exceptional service Michelle!!!
I bought a Blunt umbrella with the Karen Walker print from you last Thursday. The order number is 73655950673141932. We had some problems with the courier so your owner came down and delivered it to me personally. It was an emergency replacement present for my mum that I needed by the weekend, so I can't tell you how grateful and happy I was with the service.
Expensive but restores my faith in nice design and beautiful things. Great for presents. Good stuff for men, like funky shoelaces and gadgets.
Kumi Taguchi, 10/08/2016
Thank you for ensuring that my recent order was delivered so promptly, certainly well in time for me to give it to my friend for her birthday. Communicating with Terri via your 'live chat' last Sunday evening was very helpful. Much appreciated, Elizabeth
Attn Cheryl - What outstanding service!!! Thank you. My order arrived this morning, beautifully packed, and delivered as per my request. I am blown away! Thanks again. Yours, Bobbie Fairlie
No problem, Your customer service and delivery has been excellent. Cheers, Liz
Looking forward to the arrival. Thanks for the excellent service. Cheers, Liz
very timely and professional too. Very happy with the service ( and of course the product). A great investment for our house, thank you!
Thanks for your quick response, great service, thanks
Fantastic - as always. Thank you
Thank you again!! fantastic customer service!
You, your customer, service is amazing. You are an asset to your company. Your response to me was apology, empathy, supporting your team and following up. If I can forward this email on to your manager please let me know or please send it on on my behalf. Have a great Xmas to you and your team...Catherine
Thank you I love doing business with you!
Thank you for your prompt emails and congratulations to your company on providing an excellent customer service.
You're very kind, and I greatly appreciate it. I do a lot of online purchases, living in Adelaide, and I regard excellent customer service such as this invaluable, and having had some bad experiences lately I am glad I chose to purchase from you! Cheers, Angela
Dear Terri and Michelle, Thank you so much for your generosity and kindness. I am so appreciative for all that you have done, and for the extra credit. What a wonderful and unexpected surprise. I wish you both a wonderful Christmas, and continued growth and prosperity of your lovely business in 2016. Kind regards, Sarah
Thank you Michelle, as usual, the service you provide top rate!
WOW !!! fantastic service, thank you so much. I had better have another look for more christmas gifts with top3 !! cheers
Amazing customer service for an international customer. Thank you!
I received the towels today. Your service is outstanding!
Bought the green elephant doorstop a few days ago for my mothers birthday present - just got feed back after sending it to her BEST PRESENT EVER, THANK YOU SO MUCH I LOVE HIM. Thought i'd let you know ! 100% Will shop here again !
Great quality products with a great unusual style,prompt delivery ,excellent company to buy from ,I have on many occasions and have always been happy with the products I have purchased, cheers
I received my magazine rack in perfect condition, and I just wanted to thank you. Thankyou for taking the time to choose the most beautiful grain, what a huge difference it has made. It's placed in our lounge room and I can't stop looking at just how stylish and beautiful it looks! I was so impressed with how you handled my request from start to finish, you were so polite, so helpful, and it was clear from the start you just wanted me to be happy with my purchase, and you made it your business to help me achieve this. So rare, so refreshing and so professional! Well done Alyx!
Yes we received our beautiful gifts yesterday! P.s I was also very impressed with the re-use of your packaging boxes!We are actually keeping a few things boxed up for our new house, but I'd be more than happy to send through a few photos of pieces mixed at home. For someone who didn't necessarily want to have a gift registry, I am so glad I did it. We are both really happy that we have some amazing design pieces that we will proudly have and enjoy for a long time.The process was so easy (and a lot of fun!). Looking forward to picking out a few more treats with our vouchers too! It's not going to be easy choosing! Thanks for making this a really enjoyable experience Michelle.
The registry process with Top3 was very easy - it was easy to sign up, sign in and for guests to find. If a problem arose (there was an issue with our closing date, which shut our registry down early) I found there was always someone available to help, either via phone, email or live chat. I also found the post-wedding customer service to be wonderful - I purchased an item from the registry after the wedding, and as luck would have it so did a guest! I was contacted and alerted to this, and a store credit was arranged. The most difficult thing about making a registry was choosing what to include! I was very happy with the level of service and the products on offer, and would recommend to friends and family. At the moment all of our shiny new gifts are still in boxes as we are in between houses - we can't wait to get them all unpacked once we move! Thanks once again, I look forward to browsing new products in store as they arrive.
Many thanks. The express post got everything to me yesterday with time to spare before the weekend christmas party. Products are great. Thanks for your help and have a merry Christmas.
That is great customer service.
Very user friendly site for a change. Big thumbs up!!
Just a quick email to say Thankyou for the prompt delivery of the muuto dots.I rang through an order on Tuesday and received it in Brisbane on Thursday!Really impressed with this service and I will be sure to recommend you to my friends! Thanks,
Ordered Saturday, delivered Tuesday - you guys ROCK!Thank you!!!
I need to shop for myself because my husband often gets it wrong! :) He did get it right one year and gave me a top3 gift card, but I stupidly spent the money on some gorgeous household items. I should have bought something for me, not the house! From now on, the house can buy it's own gifts:)
I recently married my best friend. We've been together for over 10 years and lived together for 7 of those years. We have already made a wonderful home together with all of our lovely things... kitchen appliances, bedding, furniture etc so when it came time to decide on what to do for our registry we decided to set up with Top3 where our guests could buy us those 'want' gifts that you've always wished of owning.We love great design and Top3 stocks a variety of lovely things that need to be added to any home. Living overseas at the time of planning our wedding I found Top3's service so friendly and reliable (this was the case the entire time we dealt with the company). Setting up the registry was easy and they even sent us registry cards free of charge for use in our invitations. From day one, Brooke was a great help keeping my guests happy wether they were buying online or going into a store. We had our gifts wrapped, which was fun for us to unwrap together and bought some surprise to the registry. Delivery was easy to organise and everything was safe in the hands of the delivery driver. I couldn't recommend Top3 enough for a registry. Thanks Brooke and the Top3 team for such easy and great service.
Thank you for your service - very thoughtful. I just adore the products you have in store, not to mention your registry was the easiest and most convenient of any I have come across- so well done to you! The packages have arrived and all looks fabulous! Thank you so much for all of your help.
Nat and Matt, 14/04/2014
I just wanted to drop you a note to let you know how fabulous your service was for our wedding registry. The gift list was so easy to set up and manage, staff were delightful to deal with and efficient, and of course the fantastic range of special things. A number of our guests commented how easy this registry was to use (and I know a few people who have made subsequent purchases from the website, they liked it so much!).
Thanks again for your great service.
Margot & Nick, 14/04/2014
Tobias and I had a gift registry with you guys, and all the presents have been delivered and are fabulous, including the little bonus vase, which I am assuming was from you-thank you so much. Thanks again for everything it was super smooth, and apartment is now brimming with beautiful things!
Claire and Tobias, 14/04/2014
Thanks for arranging the delivery of beautifully presented gifts to us this morning.
Sally & Chris, 14/04/2014
We weren't exactly expecting gifts after having our Port Douglas wedding so we are thrilled to bits with our new pieces from top3!!!
Kylie & Ryan, 14/04/2014
I have to say you guys give a great service. Good communication. You don’t generally get the same with on-line ordering so you have a great weekend too and enjoy a drink after work for a job well done!
Just wanted to thank-you for your efficient service. Our toy box arrived today, less than 24 hours after we ordered it, and we are very happy with it.
Thank you so much for the incredibly prompt delivery of our goodies. As always, the products are wonderful, and you could not have provided any better service.
Just a quick note to say Thankyou; my Bird Nesting Box and Eva Solo Teapot arrived today. Thankyou for your prompt communication and for the excellent packaging of the goods.
More importantly, I would like to thank you and the team at Top3 by design for my wonderful and surprising gifts. After being away for the break it was a delight to come home to the gifts you had sent. Each item I received was something I have been eyeing off from the website! I am really taken back by your generosity. Absolutely amazed...
Rosi (Prizewinner), 14/04/2014
I am one of the very lucky winners of your gorgeous Eggling competition! Thank you so much! You made my week - I cant wait til it arrives!
Claudia (Prizewinner), 14/04/2014
Just wanted to say that I couldn’t have been more surprised and excited about the fabulous gifts that were included in my prize. It felt like Xmas and my birthday all wrapped in one! Thank for your the absolutely fabulous gifts—I honestly have never won anything and it was just amazing!
Patty (Prizewinner), 14/04/2014
A BIG thank you to Brooke for getting our order for the MT placemats to us so quickly and efficiently, and for being so pleasant and helpful on the phone. Please also pass on our comments to the management, so they know what excellent service their staff offer to their customers.
Joan and Roderick, 14/04/2014
We love your products - quality and design are so important, and becoming rarer these days, you should be proud to uphold such excellent standards!
Joan and Roderick, 14/04/2014
I received the sky umbrellas today and I just wanted to let you know I'm really happy with them- they're perfect! Thanks also for the gift, it's very nice of you. I've never been disappointed with any of my purchases from Top3. I hope you and the team at Top3 have a Merry Christmas!
Thanks very much for your follow up Kathleen - I've always meant to mention how fantastic Customer Service is at Top3, it's really notable, thank you!
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