From the time of my phone call to Michelle, the whole transaction was done quickly and efficiently. I would certainly use your store again.
Excellent Customer Service that’s why I stay with Top3 by design. Please let Terri know I admire her so so muchly. What a great role model cheers Sally - Ann
Just a note to say thank you. We have received the placemats and they look great. Thank you for wrapping them so well.
Thank you for amazing customer service.
Your staff were so helpful in sourcing the size of an item that wasn't in stock. Friendly, helpful, a quick return phone call, and very personalised service. Thank you!
Hi Top 3, I just wanted to say a huge thank you for the quick delivery to me yesterday – it was greatly appreciated! Thank you, I will definitely be back!
I want to write about the staff at the Richmond store. I’ve been buying from Top3 for years and always had good service. Lately I’ve been dealing with Courtney and she’s been amazing!! Very helpful, friendly and nothing is too much!! She made shopping easy for me!!
Dear Michelle, Thank you for shipping the replacement menu grinders to me. They arrived this morning. I would like to say how impressed I am at Top 3's level of customer service.
I came into your Sydney store today after finding it listed as a stockist on the Muuto website. We are starting a big renovation soon and are beginning to have a look at furniture to potentially get once its complete.
The man who served me was so helpful. I feel terrible because ive forgotten his name already!
He was so knowledgeable about your products and was obviously very passionate about design which was wonderful because i know NOTHING about design and need all the help i can get. He really went out of his way to find information he didn't know of the top of his head too.
Also, i have an autistic son who was with me today and he struggles with communication and can find being in unknown places quite stressful. In the past i have found most shop assistants flat out ignore us or can even be quite rude. It was so nice to be able to go somewhere and not only be made to feel at ease myself, but for someone to go out of their way to make him feel comfortable and really to just chat to him like he is a normal kid really means the world to me.
He is a great representation of your company and it has been a really good experience to deal with someone who not only knows their stuff, but is sincere and understanding. Thank you.
I hope to be back in a few months to order a sofa and some other things, just have to convince the hubby!
Thank you so much for your great communication and service. It's rare these days. Kind regards Kerry
Dear Michelle, thanks for all for all of your help with the registry gifts and shipping. Also what an amazing thing to do and give us such a generous voucher for the store - we so grateful. - thanks !!!! Have just spent it all!!!!!!!!
Dear Terri,Thank YOU so very much for providing me with a beautiful and inspirational shopping experience every time I walk in to one of your top3 stores or ponder over your website. I love that you keep me in touch with the best designers and ideas from Australia and around the World so that I am always able to find something that I know will have a purposeful function along with great quality and appealing design each time I shop with you. I also appreciate the fact that you connect with us, your shoppers, in various ways such as with this email you have sent and also with your Sunday Inspiration emails and don’t hide behind your staff or a desk somewhere.So thank you once again and I wish you all the best for 2019! With kindest regards,
I received my order today and was surprised and delighted that it had arrived before Xmas, as I did not think it would be here in time. Please thank the elves for working overtime.
I have enjoyed specifying and working with Top 3 Richmond this year and love the weekly inspiration emails
Visited the Canberra store yesterday it’s fabulous, Diane
Thanks your service is wonderful. Xx
thx mish! thanks for all your wonderful efforts, you know thats why i keep coming back to you
I just wanted to thank you for all your assistance with this purchase. Hope we will be in touch for other goodies from Top3 Design in the future!
Dear Terri, earlier this year I was looking for a sustainably produced dining table and chairs. I went to your shop in the Canberra Centre and really liked the Skagerak table and benches - it’s fantastic to see an ethical brand like that in Australian stores, and I applaud you for that. But what really impressed me was the excellent service provided by two of your staff members - Kayla and Sam. They could not have been more helpful. They really listened to what I was looking for, did some research for me, and followed up with me in a non-pushy way. They were professional, knowledgeable and went beyond what was expected. In the end I decided to get a table made from recycled timber but I really wanted to let you know how impressed I was by Kayla and Sam. Please pass my thanks on to them from me. I will definitely be shopping at Top 3 again. Cheers
Perfect! Thanks Michelle! I must say your service has been great!
Dear top3, You’re probably already aware of this, but I just wanted to let you know how wonderful Sam is (in your Canberra store). She’s professional, knowledgeable about top3 goods and very helpful and I hope she’ll be with top3 for a long time. I also love your Canberra store! Best wishes, Deirdre
Thanks, Michelle. It has been a pleasure dealing with you. I've been raving about Top3 to all my friends.
Morning Michelle, Just wanted to thank you again for everything you did for me. I just love the radio. Take care, Kathy
Thank you so much for your reply. Looking forward to the delivery. Your customer service has been brilliant. You have a lovely weekend too.
__issie Well said @top3bydesignrecently purchased from your emporium store and staff were LOVELY. Informed about the products and all the pricing was comparative if not cheaper than international purchasing. I have noticed this trend with some bloggers as well and it's really annoying, as a customer it's so much nicer and easier to support local business. The @fink_australiajug I bought for a friend had to be exchanged as they already had one, your staff were so helpful, it was seamless and they helped direct me to another fab gift. Simply no way I would have got that level of support shopping internationally.
top3bydesign @__issie - thank you so much for taking the time to let me know. I will pass on your comments to my team @emporiummelbourne It really warms my heart to know our time and effort is valued. We wouldn’t be here if it was not for the support of people just like you 👌🏼 - Thankyou 🙏🏼💕
Thanks Michelle! Such refreshingly good customer service. I appreciate it, especially due to my ongoing battle with ********** :( Hope you have a good weekend too!
Dear Michelle Thank you so much. I received the bento box today. It is so small but cute. Again thank you for all the trouble you went through. I have loved all the products I have ordered from you and will continue to purchase items through you. The customer service I have received is fantastic.
Thankyou so much. Excellent customer service!
You’ve been wonderful, great service with everything, thank you so much.
I’ll keep my eye open for future opportunities that Terri presents us in her emails. Love her great taste!
Thank you they were really lovely and beautifully packed, do appreciate the care taken.
Wow thank you! such lovely customer service. We've needed all the sun we can get lately.
Parcel has arrived and want to thank you hugely for ordered and extra items. So cute. Thank you for all that excellent communication, Michelle and thanks to Terri for a most interesting Sunday email. Hope this week has been a good one for you all. For me, soccer/football loss means a consolation Top 3 purchase in the next few days! Almost worth it. Almost...
Hi Terri, I was flabbergasted to hear that you had anyone with a negative experience from Top3. I have only fabulous things to say about not only your stock but the wonderful service. I recently called with a problem (which I have since sorted out myself) and had such a warm response from the person who attended to me that it only served to have you all go up higher in my opinion. Some people are never happy and unhappy people try to make others unhappy. Swipe off any of her negativity into the wilderness. Keep up the great work. Enjoy your boys. Kind regards, Margie
Just got back from site and everything is looking great, all products arrived perfect too so thanks so much for your help
Perfect, thank you Michelle. By the way, you stock the most gorgeous things!!!
Hi Terri, Just a little note to let you know I love your Sunday night emails and do read them. As a mother of a nearly 18 year old I can empathise with how brave you are having your son follow his dreams. He is a clearly talented sportsman and I wish him well with his future playing career and hope you have a wonderful term break having him home. Kind regards, Amanda
I received my order today and very happy with the fast delivery. The items are gorgeous
Thanks so much for allowing us to include them in the magazine. We always love Top3’s products and try to include as many as we can in our issues.
Hi Michelle, My client received the pendants and is so happy with them and the speed they arrived! Thank you!
Thank you so much for that. The other one is great and I get a lot of use out of the coffee cup. Will order some more things for sure
It’s been so easy and quick working with you! Many thanks again, Michelle. I look forward to directing more clients towards Top3!
Hi Michelle, I just wanted to say thank you for your excellent service. I have received all of the items. I really appreciated the express post. It’s a pleasure shopping with the store.
Kind regards, Sharron
Love your winter catalogue. I always look forward to your catalogues. Your eye for good design and attention to detail is awesome. Thanks, Olivia
Thank you so much for this. I really appreciate your approach. I love Top3 products (as you can see from my purchase history!).
Can’t tell you how happy I am with this so big thanks for curating it and bringing it to Australia! And to Travis who just made it all happen without any fuss.
Best, Dr Greer Honeywill, artist, writer, scholar
Excellent customer service. Very quick, prompt and helpful. Thank you Terri. It has been a while since I got a great customer service response from any retailers.
Hi Top3, I was very happy with services provided by Top3, efficient, fabulous wrapping, arrived very quickly to the end of the state, thank you, a great way to do things!! Jane
Thank you so much for sending items so quickly. They look fantastic. Thank you for the cutlery. Was not necessary but thank you for your kindness. Everything looks great. Will have to order some for me sometime. The bento box will get a lot of use. Anyway thank you for everything
Thank you Michelle. That is very, very, very much appreciated. The umbrellas are for my Airbnb. Will definitely be pointing my guests to your website if they express interest in purchasing their own umbrella. Will also continue recommending Top3 by Design to all my friends. Thanks again. Tracey
Michelle, Thank you to you and the colleague at the Richmond store. Good of you both to go to the extra effort. Regards David
Dear Top3, I would like to pass on my thanks and appreciation to the staff of your Canberra Centre store, in particular your Sales Associate, Sam. Sam conducted herself with the utmost professionalism, whilst also maintaining a warm, friendly demeanor today. She went out of her way to accommodate my needs and is an asset to your business. I do hope that you can acknowledge her exceptional customer service and product knowledge by forwarding my comments to the appropriate management and Sam personally. I sincerely appreciate her efforts. I look forward to visiting your Canberra store again soon. With thanks Natasha
Your customer service has been brilliant and I will continue to be a regular Top 3 customer, you run a great business. Thanks again and Kind regards
I am an original customer way back when she opened her first store in Bondi junction , I cherish every original design that she sources and stocks, and I get to purchase ( no replicas in my house ) !! I am a truly , happy shopper at top3 !! Thanks for your email , I am looking forward to receiving the new catalogue
Feedback on our new Top3 Augmented Reality App:
“OMG the detail, that rendering is incredible!”
Feedback on our new Top3 Augmented Reality App:
“The App Ive been dreaming about”
Feedback on our new Top3 Augmented Reality App:
“No way – I cannot believe this is possible, how do I get it, can I have it now”
Hi, It is with great enthusiasm and utmost gratitude that I Contact you regarding my customer service experience with Alyx.I contacted Alyx yesterday regarding purchase of the Kartell trix sofa . I had several questions for her which Were promptly answered. I was also emailed further details this morning as I requested. Consider it SOLD! A big thankyou to Alyx for her outstanding customer service. I sincerely hope her efforts do not go unnoticed and hope this email is forwarded to senior management. Kind regards, Jaime
Wow! Fast, efficient, painless online shopping experience. Bought a great wedding gift sitting at my desk and the freight and wrap was free. Love it.
Thanks again for your wonderful service.
I wish to send my appreciation to Travis of your Richmond store He was not only professional with dealing with the problem he was helpful and kind in a difficult situation. He exceeded all expectations of what quality service represents.
It has just arrived, and is perfect. What a way to mark a new season. Thank you so much.
Maria, Thank you for always being so lovely and organising media loans for our features. We appreciate your support and look forward to including more of Top3’s amazing products in upcoming issues.
you guys are always amazing! Have a wonderful day!
Good service and fast delivery!
Thank you so much for your EXCEPTIONAL customer service. Delivering my gift to a friend personally was truly exceptional. I will be sure to make my thanks known on your social media accounts. Well done for your quality service and great response. I really appreciated it. Kind regards and I wish you well. Zelda
The console arrived and it's great !
The courier called en route and all went perfectly to plan.
Thank you again.
Yay! It's here!! Thanks Alyx for all your help. The cushions are even better in person. Such wonderful service from you/Top3. I will make you my go to from now on, I'm really impressed. Cheers Alissa
You guys have the best customer service:). I am, as always happy with all my purchases. Have a great day x
I really look forward to the Sunday Inspiration emails every week - keep up the great work - so inspiring!
To the owner of top3 - I wanted to say thanks so much to the lovely staff member who helped me today in your Crows Nest store (I am sorry I did not get her name, actually all your staff are always so friendly and helpful anyway!) She spent such a long time with me deciding on a colour for my beautiful new Missoni towels and I am so happy - they are perfect. Congratulations on a great business, so nice to deal with "real" people who care. A credit to you and your team.
Michelle was SO prompt with her answers and her product information is incredible. Great! cettina
Hi, I received my order today. Transaction 72468 and wanted to thank you on the efficient way the whole transaction was handled. Even down to the packaging where it was so well packed to avoid damage. I point this out as I recently received an order from a large vendor and four of the five items were severely damaged due to not being packed at all and had to be returned after much negotiation.
Great service as always
Thanks for the prompt, exceptional service Michelle!!!
I bought a Blunt umbrella with the Karen Walker print from you last Thursday. The order number is 73655950673141932. We had some problems with the courier so your owner came down and delivered it to me personally. It was an emergency replacement present for my mum that I needed by the weekend, so I can't tell you how grateful and happy I was with the service.
Expensive but restores my faith in nice design and beautiful things. Great for presents. Good stuff for men, like funky shoelaces and gadgets.
Kumi Taguchi, 10/08/2016
Thank you for ensuring that my recent order was delivered so promptly, certainly well in time for me to give it to my friend for her birthday. Communicating with Terri via your 'live chat' last Sunday evening was very helpful. Much appreciated, Elizabeth
Attn Cheryl - What outstanding service!!! Thank you. My order arrived this morning, beautifully packed, and delivered as per my request. I am blown away! Thanks again. Yours, Bobbie Fairlie
No problem, Your customer service and delivery has been excellent. Cheers, Liz
Looking forward to the arrival. Thanks for the excellent service. Cheers, Liz
very timely and professional too. Very happy with the service ( and of course the product). A great investment for our house, thank you!
Thanks for your quick response, great service, thanks
Fantastic - as always. Thank you
Thank you again!! fantastic customer service!
You, your customer, service is amazing. You are an asset to your company. Your response to me was apology, empathy, supporting your team and following up. If I can forward this email on to your manager please let me know or please send it on on my behalf. Have a great Xmas to you and your team...Catherine
Thank you I love doing business with you!
Thank you for your prompt emails and congratulations to your company on providing an excellent customer service.
You're very kind, and I greatly appreciate it. I do a lot of online purchases, living in Adelaide, and I regard excellent customer service such as this invaluable, and having had some bad experiences lately I am glad I chose to purchase from you! Cheers, Angela
Dear Terri and Michelle, Thank you so much for your generosity and kindness. I am so appreciative for all that you have done, and for the extra credit. What a wonderful and unexpected surprise. I wish you both a wonderful Christmas, and continued growth and prosperity of your lovely business in 2016. Kind regards, Sarah
Thank you Michelle, as usual, the service you provide top rate!
WOW !!! fantastic service, thank you so much. I had better have another look for more christmas gifts with top3 !! cheers
Amazing customer service for an international customer. Thank you!
I received the towels today. Your service is outstanding!
Bought the green elephant doorstop a few days ago for my mothers birthday present - just got feed back after sending it to her BEST PRESENT EVER, THANK YOU SO MUCH I LOVE HIM. Thought i'd let you know ! 100% Will shop here again !
Great quality products with a great unusual style,prompt delivery ,excellent company to buy from ,I have on many occasions and have always been happy with the products I have purchased, cheers
I received my magazine rack in perfect condition, and I just wanted to thank you. Thankyou for taking the time to choose the most beautiful grain, what a huge difference it has made. It's placed in our lounge room and I can't stop looking at just how stylish and beautiful it looks! I was so impressed with how you handled my request from start to finish, you were so polite, so helpful, and it was clear from the start you just wanted me to be happy with my purchase, and you made it your business to help me achieve this. So rare, so refreshing and so professional! Well done Alyx!
Yes we received our beautiful gifts yesterday! P.s I was also very impressed with the re-use of your packaging boxes!We are actually keeping a few things boxed up for our new house, but I'd be more than happy to send through a few photos of pieces mixed at home. For someone who didn't necessarily want to have a gift registry, I am so glad I did it. We are both really happy that we have some amazing design pieces that we will proudly have and enjoy for a long time.The process was so easy (and a lot of fun!). Looking forward to picking out a few more treats with our vouchers too! It's not going to be easy choosing! Thanks for making this a really enjoyable experience Michelle.
The registry process with Top3 was very easy - it was easy to sign up, sign in and for guests to find. If a problem arose (there was an issue with our closing date, which shut our registry down early) I found there was always someone available to help, either via phone, email or live chat. I also found the post-wedding customer service to be wonderful - I purchased an item from the registry after the wedding, and as luck would have it so did a guest! I was contacted and alerted to this, and a store credit was arranged. The most difficult thing about making a registry was choosing what to include! I was very happy with the level of service and the products on offer, and would recommend to friends and family. At the moment all of our shiny new gifts are still in boxes as we are in between houses - we can't wait to get them all unpacked once we move! Thanks once again, I look forward to browsing new products in store as they arrive.
Many thanks. The express post got everything to me yesterday with time to spare before the weekend christmas party. Products are great. Thanks for your help and have a merry Christmas.
That is great customer service.
Very user friendly site for a change. Big thumbs up!!
Just a quick email to say Thankyou for the prompt delivery of the muuto dots.I rang through an order on Tuesday and received it in Brisbane on Thursday!Really impressed with this service and I will be sure to recommend you to my friends! Thanks,
Ordered Saturday, delivered Tuesday - you guys ROCK!Thank you!!!
I need to shop for myself because my husband often gets it wrong! :) He did get it right one year and gave me a top3 gift card, but I stupidly spent the money on some gorgeous household items. I should have bought something for me, not the house! From now on, the house can buy it's own gifts:)
I recently married my best friend. We've been together for over 10 years and lived together for 7 of those years. We have already made a wonderful home together with all of our lovely things... kitchen appliances, bedding, furniture etc so when it came time to decide on what to do for our registry we decided to set up with Top3 where our guests could buy us those 'want' gifts that you've always wished of owning.We love great design and Top3 stocks a variety of lovely things that need to be added to any home. Living overseas at the time of planning our wedding I found Top3's service so friendly and reliable (this was the case the entire time we dealt with the company). Setting up the registry was easy and they even sent us registry cards free of charge for use in our invitations. From day one, Brooke was a great help keeping my guests happy wether they were buying online or going into a store. We had our gifts wrapped, which was fun for us to unwrap together and bought some surprise to the registry. Delivery was easy to organise and everything was safe in the hands of the delivery driver. I couldn't recommend Top3 enough for a registry. Thanks Brooke and the Top3 team for such easy and great service.
Thank you for your service - very thoughtful. I just adore the products you have in store, not to mention your registry was the easiest and most convenient of any I have come across- so well done to you! The packages have arrived and all looks fabulous! Thank you so much for all of your help.
Nat and Matt, 14/04/2014
I just wanted to drop you a note to let you know how fabulous your service was for our wedding registry. The gift list was so easy to set up and manage, staff were delightful to deal with and efficient, and of course the fantastic range of special things. A number of our guests commented how easy this registry was to use (and I know a few people who have made subsequent purchases from the website, they liked it so much!).
Thanks again for your great service.
Margot & Nick, 14/04/2014
Tobias and I had a gift registry with you guys, and all the presents have been delivered and are fabulous, including the little bonus vase, which I am assuming was from you-thank you so much. Thanks again for everything it was super smooth, and apartment is now brimming with beautiful things!
Claire and Tobias, 14/04/2014
Thanks for arranging the delivery of beautifully presented gifts to us this morning.
Sally & Chris, 14/04/2014
We weren't exactly expecting gifts after having our Port Douglas wedding so we are thrilled to bits with our new pieces from top3!!!
Kylie & Ryan, 14/04/2014
I have to say you guys give a great service. Good communication. You don’t generally get the same with on-line ordering so you have a great weekend too and enjoy a drink after work for a job well done!
Just wanted to thank-you for your efficient service. Our toy box arrived today, less than 24 hours after we ordered it, and we are very happy with it.
Thank you so much for the incredibly prompt delivery of our goodies. As always, the products are wonderful, and you could not have provided any better service.
Just a quick note to say Thankyou; my Bird Nesting Box and Eva Solo Teapot arrived today. Thankyou for your prompt communication and for the excellent packaging of the goods.
More importantly, I would like to thank you and the team at Top3 by design for my wonderful and surprising gifts. After being away for the break it was a delight to come home to the gifts you had sent. Each item I received was something I have been eyeing off from the website! I am really taken back by your generosity. Absolutely amazed...
Rosi (Prizewinner), 14/04/2014
I am one of the very lucky winners of your gorgeous Eggling competition! Thank you so much! You made my week - I cant wait til it arrives!
Claudia (Prizewinner), 14/04/2014
Just wanted to say that I couldn’t have been more surprised and excited about the fabulous gifts that were included in my prize. It felt like Xmas and my birthday all wrapped in one! Thank for your the absolutely fabulous gifts—I honestly have never won anything and it was just amazing!
Patty (Prizewinner), 14/04/2014
A BIG thank you to Brooke for getting our order for the MT placemats to us so quickly and efficiently, and for being so pleasant and helpful on the phone. Please also pass on our comments to the management, so they know what excellent service their staff offer to their customers.
Joan and Roderick, 14/04/2014
We love your products - quality and design are so important, and becoming rarer these days, you should be proud to uphold such excellent standards!
Joan and Roderick, 14/04/2014
I received the sky umbrellas today and I just wanted to let you know I'm really happy with them- they're perfect! Thanks also for the gift, it's very nice of you. I've never been disappointed with any of my purchases from Top3. I hope you and the team at Top3 have a Merry Christmas!
Thanks very much for your follow up Kathleen - I've always meant to mention how fantastic Customer Service is at Top3, it's really notable, thank you!
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