Questions? Have we got answers for you.


For all information regarding store locations, including opening times and directions, please click stores.

For the opening hours of all our stores, please click stores.

Yes! Gift wrapping is free for members and non-members in signature top3 wrapping style, crisp white paper with a coloured satin ribbon and silver top3 sticker. Just click the checkbox for giftwrap at checkout.

All top3 by design products are 100% authentic in design from the rightful manufacturer. To protect the livelihood of creators, inventors, designers and architects, we believe that creativity should be fostered, not stolen.

You can become a member during checkout or by filling out the online membership application. Your email address and allocated password are all you need for membership login, so you can take advantage of membership benefits straight away!
If you ever forget your login password, you can reset it on the member login page at anytime.

Become a member today

There is no cost to become a top3 member. Join over 50,000 happy top3 members and enjoy the benefits!

● Earn 5% of your total purchase as an automatic credit which you can use against future purchases instore or online

● Enjoy free gift wrapping

● Free standard delivery Australia-wide excluding bulky items when you spend $100.00 or more instore or online, see terms and conditions for more information

● Invitations to member functions and offers

● Emails with design tips and updates on new product arrivals. We send 2 emails per week, one mid-week with new arrivals and product notices, and one on Sundays with style and inspiration boards.

● We will keep a copy of all of your purchases for you. In the event you would like to exchange an item or receive a refund you will not be required to provide your receipt.

● New membership benefits will be added over time, and will automatically be available to all existing members

If you have any questions about top3 membership, feel free to call us during business hours on 1300 top 333 or email us.

Top3 by design can offer corporate discounts on bulk purchases of single items. These are calculated on a case-by-case basis, depending on availability and product type. Please contact us to discuss.

Your satisfaction is our main concern.
Please see our full Returns + Exchanges here
If you would like to speak to one of our friendly team, please contact our office on 1300 top 333 during business hours.

Online shopping

To start shopping with top3 by design, simply browse the product range using the departments on the left of the page. Once you click through to the department of your choice for example: home + living, you will see all the categories available to choose from. Once you select the category of interest (such as vases - classic, you will see up to 3 options to view. Click on one of the 3 displayed products to view its entire range and any variations in colour and size.

If you know the item you are looking for, you can use the keyword search at the top of the screen, you can simply type straight into the box or open up the advanced search to search by brand and price of keyword.

Once you have made your selection, you can click on the ‘buy’ button and it will add this item to your shopping basket.
If an item is currently out of stock, you can elect to be notified when it arrives. If you select the "email me when it is available" button you will not be charged for this item, you will simply receive an email upon arrival that will allow you to purchase the item if you wish to do so. An email alert is NOT an order, simply advise of the product arrival to our warehouse. If you wish to secure the product purchase you will need to purchase it.

You can view your shopping basket at any time by clicking the shopping basket icon top right. You can then review your purchases, make any changes, select your postage type and proceed to the checkout.
If you have logged in as a member, your details will be filled in automatically. Please make any changes or fill in your details if you have not logged in as a member, select your payment type and submit your order. You will receive a confirmation email that your payment was successful from ‘ematters’ (our secure Internet banking gateway of choice). You will also receive a copy of your order for your reference.

If you have trouble placing an online order or prefer not to, please call 1300 top 333 during business hours and a staff member can take your order. Alternatively, email us at and we will get back to you as soon as possible, or use the online chat feature if a staff member is available during store hours. You can also click the ‘submit an unpaid order’ option. This will send a copy of your order without payment and a top3 staff member will then be in touch to finalise your order and obtain payment.

International buyers please call: +612 9906 4433 (during business hours)

Top3 by design uses a secure, encrypted, online Internet gateway that securely submits your credit card for processing. If you do not feel secure in using your credit card online, please call us on 1300 top 333 and a staff member can process your order over the phone.

If you do not have, or do not want to use a credit card, you can deposit funds directly into our account, please call 1300 top 333 or email us for further details. You may also send a cheque made out to: top3 by design. You also have the option of submitting an unpaid order. This will send a copy of your order without payment and a top3 staff member will then be in touch to finalise your order and obtain payment.

Please be aware that goods are not shipped until the funds have cleared in our account.

If you DID NOT receive an order confirmation please call 1300 top 333 during business hours to discuss this with a staff member. It is possible that you have just incorrectly entered your email address or your SPAM filter has blocked our message and the order has still gone through. Do not hit the submit button again. If there are any problems with payment, we will be in touch. But don’t worry; we will not take your payment multiple times. If you do accidentally process your order more than once, we will refund you and let you know.

No, the invoice will go to the billing address; the gift will go to your friend. You can also choose gift wrapping and include a short message at checkout. We will write it for you on a small top3 gift tag. If you have a long message, you will need to purchase a card from our range.


We strive to have all in stock orders shipped same day or next from time of order. Delivery is 1-5 days depending on the parcel destination. Stock arrival times are noted for out of stock items.

Click here for further shipping and delivery details.

Top3 by design's warehouse is located in Sydney. If you live in a remote area or a western state, your package may take a couple of additional days. Please allow up to 5 working days AFTER you receive your dispatch confirmation.

Top3 by design uses Fastway or Australia Posts Electronic Eparcel System. All packages are bar-coded and tracked.

Click here for further shipping and delivery details.

In the unlikely event of receiving a faulty item, please contact us immediately to discuss its repair or replacement by either phoning 1300 top 333 or emailing

The following outlines your delivery options and the price according to the option.
If you require an urgently delivery, please feel free to call us on 1300 top 333.

Pricing includes packaging and insurance

Standard shipping within Australia : Flat rate of AU$8.00 per order

Standard Shipping for members on all orders over $100.00, excluding bulky items*. : FREE

Express shipping within Australia, excluding bulky items*. : Flat rate of AU$16.00 per order

Gift voucher only shipping within Australia : Flat rate of AU$7.00 per order (inc insurance)

*Bulky items are estimated using the shipping calculator during checkout. Or we will contact you if the website is unable to calculate the shipping costs.**Limited delivery area.

Click here for further shipping and delivery details

You will receive an email upon dispatch, which will allow you to track your parcel. Please call us on 1300 top 333 or email us at, if you have concerns about the arrival of your goods. We can track your items for you and we are happy to assist you in anyway.

We ship overseas to many happy top3 customers in many destinations. Your shipping will be quoted on size and weight of your package to the intended destination. For international phone enquiries, please call: +612 9906 4433.

You can submit the order if you prefer and we will contact you with any additional shipping charges. If the charges are outside your expectations and you do not wish to proceed, we will refund you and cancel your order.

We try to be our best for you. You didn't find the answer to your question? Then just call us on 1300 867 333, write us a mail or use the livechat here.

Full Terms & Conditions