Sometimes, it's best to let others do the talking.
Talking about yourself is always a bit awkward. Here's a collection of what our clients say about us.
If you also enjoy shopping with us then we would love you to share your feedback here.
Or if you would like to leave a product review, you can do that here.
Called trying to track down the cable winding devices that I had purchased from Top3. I was surprised to find Alex was in the office to answer my questions. While Alex couldn't find what I was after, Alex suggested another similar thing: the BoSign Cable Organiser. Alex was very helpful and I ended up purchasing two of them. Very pleased with the quality of customer service.
Bridget
January 2023
Absolutely my favourite space to interact with warm and informed staff, stimulate personal creative energy and indulge in quality yet totally unique gifts for self and others!
Ros
September 2022
I'd like to give 5 stars to Kristen for her help in responding to my enquiry. She got back to me so much quicker than I expected - I thought I would get an answer via email within a day or two - and it felt more like she had gotten up from her desk, grabbed a measuring tape and went on to actually measure the seat height of the Leya armchair. I am very happy with the service I have been provided! I will in fact be putting together an order tomorrow.
Aileen
September 2022
Bernard in the Richmond showroom helped me get my order all sorted. Big shout out to him, amazing help and very friendly.
Maxi
September 2022
Absolutely my favourite space to interact with warm and informed staff, stimulate personal creative energy and indulge in quality yet totally unique gifts for self and others!
Ros
September 2022
Rebecca and Bernard are incredibly helpful and knowledgeable. The fact they carry stock is fantastic for putting projects together.
Daniela
August 2022
I found out about Top3 by design through a friend. Before lockdown I was able to physically shop at the Richmond store and was impressed by the variety and uniqueness of the goods in store. I have since bought several items online 3 times. I had trouble signing in but after talking with Anu it was easily sorted out. I love my purchases, was happy with the service and appreciated the contact from Terri regarding a delay in delivery. I love the items I bought as they are practical but distinctive to what you see in upmarket stores. Excellent customer service - I really appreciated it.
Jaki
August 2022
Ok! Where to begin? The team at Top3 are incredible. My delivery was moved by a friend to a spot that wasn’t easily spotted. I freaked out. Rang head office and spoke to Terri who not only consoled me but also assisted me by looking into the delivery. Later I found it. Rang them to apologise, which was greeted with pure elation from the team.
Thanks for the help.
Product was boxed like it contained eggs! So professional. And the hand written note - melted my heart! Needless to say the team at top3 are so wonderful and amazing!
Travis
July 2022
A true haven of beautiful design objects offering unsurpassed service. Terri’s knowledge and passion is evident from the moment you walk through the door.
I love this store. 🖤🖤🖤🖤
Martina
April 2022
I wish I could buy everything here.
Rhys
13/12/2021
Very helpful and friendly. Easy to park, nice open shop layout with plenty of thoughtful, modern Scandinavian designer pieces.
Michael
10/12/2021
Absolutely a wonderful experience. Recently bought a lamp and it’s beautiful! Highly recommended!
Antonie
07/10/2021
Excellent company to deal with. My order was slightly delayed because stock was temporarily unavailable and Australia Post was unable to pickup any orders for delivery, due to a backlog during Covid lockdown, but Berber kept me informed by email and Terri sent my order by Express Post to me in regional NSW, so I received my order much sooner than expected. Thank you. You have beautiful items for sale and your customer service is fantastic, and very much appreciated
Jo
10/09/2021
Anu was incredibly helpful today and I am looking forward to my delivery.
Annie
10/09/2021
I was dealing with Elle at Top3 by Design Richmond. She was a breath of fresh air. Such a bright bubbly personality to deal with over this lockdown time. It was always such a pleasure to chat with her.
She was extremely helpful and I look forward to dealing with her in the future. Top3 by Design are very lucky to have her. I did ask her if she was the owner given her high level of customer service (she is not)
Zita
07/09/2021
Thank you Berber and all your delicious staff at Top3 for such a warm email and for accommodating my needs at present.
Ange
21/08/2021
Thank you so much for organising all the things and your warm letters. Looking forward to seeing the delivery from you.
Jing
20/08/2021
We have been a big fan of your store and products and now are a big fan of your easy to use on-line store as well.
Matt
20/08/2021
Thanks so much for your help with getting the cocoon [fireplace] sorted.
We absolutely love it!
Kristen
18/08/2021
Have just heard from my son in Canberra. He is absolutely delighted with the Blocks [Blockitecture by Areaware]. Loads of confounding fun, he says, for all ages! Thank you.
Mary Rose
13/08/2021
Please give my regards to those wonderful passionate craftsmen and women who bring magic into this world.
Heidi
13/08/2021
Nick remembers your name, your order and to email you the ETA. Really refreshing to have such a consistent high standard of customer service over the last year. Bravo!
Pat
13/08/2021
Just wanted to provide some positive feedback. My mum and dad's gift arrived - a surprise. Mum absolutely LOVES the new pepper grinder... She says it is really special and I believe her. Thank you Top3 by design for something memorable and unique. Thank you for your help.
Hilary
20/12/2020
Also very impressed with both your pre- and post-sale service. Thanks.
Puay-Lim
07/12/2020
My large furniture order was hand-delivered by the Canberra store Manager, Lilith. The whole experience was smooth and she was very organised and on time. A great shopping experience!
Belinda
26/11/2020
I wanted to say a huge thanks to Berber for sorting it all out. So appreciated. Best wishes
Maryanne
25/11/2020
Michelle ! Just wanted to thank you for everything. I could not be happier with the pieces, and the awesome service turned what is usually a stressful time into such a pleasant experience. I really appreciate it :) Thanks again Alli
Alli
12/11/2020
Many thanks for the follow through and Top3 by Design fabulous products. It's a joy to specify from your range. For a change, these items were for me ;) - so even better!
Rina
11/11/2020
I just want to send a quick email about my order, which I would love if you could please forward to management. I thought VERY long and hard about the purchase of these 2 Muuto lamps [Muuto Leaf Table Lamp] for our new Study and agonised over them for a very long time before I finally had the courage to purchase them. They are well above and beyond my budget, but given the brand, I knew that they would be worth it. Let me just say that I am BEYOND ecstatic with these lamps. They are quite amazing when they’re both turned on and off – they look beautiful on our desks and when they’re on, the dimmer function (and the ease of how they can be turned on and off) is beyond remarkable! Well done Muuto and thanks Top3 for selling them at such a great price! I’m a very happy and satisfied customer!
Toni
11/11/2020
Oh thanks and omg your store is amazing !!!! When I win lotto I’m buying everything ! 🤪
Donna
02/10/2020
Just wanted to say a BIG thank you!! The items arrived today 😊I appreciate it so much that you arranged the TNT express! Thank you Michelle. It’s my bestie’s 40th and we were supposed to be in Mykonos and instead we are in lockdown so this is wonderful to be able to give him a nice surprise on behalf of our work friends.
Ming
17/09/2020
Awesome service Michelle. Order arrived and looks amazing. We’ll get another one shortly. Thanks again.
Kev
31/08/2020
Thanks so much for great service.
Yolanda
31/08/2020
Dear Michelle, I just wanted to let you know the Sagitine Shanghai [storage] arrived in good order and we have put it together and are thrilled. Thank you for your help and efficiency. You are a great company to deal with - I always enjoy a shop with Top 3 By Design! :)
Louise
19/08/2020
Thank you so much. What fabulous service you guys offer!
Sandy
11/06/2020
Hi Michelle. I just wanted to let you know I really love my boxes and just wanted to thank you for all of your assistance with this order - much appreciated.
Cheers Jenny
Jenny
11/05/2020
I have received the parcel this morning. Thank you for the excellent service I was very impressed!!
Daisy
09/04/2020
Love the chairs, thank you. Look even better in real life. The AR App is excellent. Thanks for great service today.
Vicki
27/03/2020
Michelle thank you for the fantastic customer service! Congratulations on doing such a great job. You really turned the initial experience around and cemented my faith in Top3.
Elizabeth
20/12/2019
I contacted the Emporium Melbourne store and was assisted by Sarah. I then collected the item I was seeking an hour later. And Xmas was saved! 👍 😃 Thank you to Sarah for her assistance. She also gift wrapped the item for me. So not only will I get kudos for the present a friend will receive, I’ll get extra points for the professional gift wrapping! Pass on my apologies to Sarah that I’ll be taking all the credit for that 😳 But pass on my gratitude for her excellent customer service 🙂 And thank you for your prompt response. I hope you and Sarah have great xmas and fun and safe New Year.
Will
18/12/2019
Enjoy a lovely afternoon - it's been great to discover your website and friendly service!
Lauren
16/12/2019
Hi Michelle, Thank you so much for such prompt service. It is really nice to deal with a company that provide such excellent service, particularly at such a busy time in the year. Have a lovely Christmas.
Stacey
09/12/2019
A big shout out to Sam in the Canberra store, she is absolutely brilliant.
She was expecting me to return on Sunday but I thought I would buy the bowls online. Tell her thanks and hope to be back soon.
Diane
29/10/2019
Working with Sam from Top 3 Design Canberra made things so easy for us. We had a very specific last minute request and she was super helpful, gave us plenty of options, and we were able to get our products ready within 24 hours. Highly recommend working with them, A+ for customer service
Mariam
17/10/2019
I have bought several items over the years from your shop, (I’m presently sitting under my artwork from Mum from Christmas) and just wanted to let you know that I think you have the most innovative, interesting, and affordable homewares and fun things in Melbourne. And the only thing that exceeds the quality of your product, is your customer service.
Helen
19/09/2019
I want to provide some feedback in relation to Sarah from your Emporium store in Melbourne. All of the staff at Emporium have been more than helpful and delightful to deal with so I should have done this sooner. I'm singling out Sarah as I have dealt with her quite a few times with special orders and general enquiries and she is so lovely, smart and efficient I just love dealing with her. Also a general thanks for your wonderful attitude to customers and returns etc.
I recently did an online purchase that did not go so well re my own judgment and the fact that I could readily return sale items is a great way to treat your customers. It is a real incentive to shop with you, coupled with the great products, so well done and thank you Terri, for having such a good attitude to customer care.
It really means a lot. Thanks.
Danni
16/09/2019
Very efficient and friendly service from Michelle. Thank you
M.Bray
06/09/2019
Michelle on the chat forum with me, assisted me swiftly and with a specific customer service mindset, which I rarely find when I'm buying online. She's a testament to the quality we come to Top3 By Design for. Thank you Michelle
Jacqui
06/08/2019
Top3 has always been such a great platform for people to getting the arts blended into lifestyle. Scandinavian design has always contained modern and simple elements, and also provides the feeling of being close to nature which is exactly what we need in our daily lives.
Yujie
18/07/2019
I love buying Scandinavian design at Top3 because the products are thoughtfully chosen from the best of the best. The shop is also amazing inspiration for Scandinavian design!
Rebecca
18/07/2019
Scandinavian design is functional in form, resolved in detail, quality that invites connection - and Top3 by Design curates it so perfectly.
Rina
18/07/2019
I love buying Scandinavian design at Top3 by Design for its simplicity yet sophisticated design.
Louisa
18/07/2019
I love buying Scandinavian design at Top3 by Design because they have a great variety to suit all tastes and the prices are very reasonable.
Sergeja
18/07/2019
I love buying Scandinavian design at Top3 by Design because there is always a carefully curated selection of the most wonderful Scandinavian items that are now so accessible!
Sarah
18/07/2019
Leonardo da Vinci once said “Simplicity is the ultimate form of sophistication”. To me this best sums up my love of all things Scandinavian – simple, elegantly executed design that exudes sophistication.
Hayley
18/07/2019
I visited your Richmond store on 11th June to pick up an order that was set aside for me. After exchanging greetings Courtney remembered me from last year at the Emporium store where I placed a special order for Progetti clocks. Without mentioning what I had to collect she knew exactly the purpose of my visit.
I was impressed by Courtney, plus her courtesy and friendliness. I am very happy with all your staff as they provide pleasant service.
Michael
12/06/2019
Hi Michelle, I can’t thank you enough for all of your help and suggestions. Many of them I was able to speak to the designers about with confidence due to your input. Once again, thank you for your wonderful help and support. I’ll be telling everyone about Top3. Once again words don’t seem enough but thank you 🙏
Mary
30/05/2019
I love shopping at top 3 as it allows me access to top quality latest trends whilst living in the country I love the prompt service, easy returns and exchanges. Keep up the trends, ideas, and service. Cheers
Leanne
15/05/2019
I love supporting an Australian homegrown family business and seeing it grow along with our family!!!
Luanna
15/05/2019
The reason I love shopping here is the beauty of the products and the presentation of them, as well as the wide selection to choose from And the clear passion for design behind every choice made in bringing them, and the articles Accompanying them, to those of us who also share that passion - thank you.
Suzanne
15/05/2019
Fabulous range of quality, hard to find objects and gifts for me and those I love.
Katrina
15/05/2019
I was born in Milan with great design always around... Top3 makes me feel still there, with unique products from around the world. Love it!!
Chiara
15/05/2019
Thank you so much Michelle for all your help. It is so refreshing to deal with a company who cares about their customers. I look forward to dealing with you in the future. I always believe in giving praise where it’s deserved. Unfortunately, that is not too often these days and it’s always nice when someone surprises you! 😊
Carol
03/05/2019
From the time of my phone call to Michelle, the whole transaction was done quickly and efficiently. I would certainly use your store again.
Barbara
18/04/2019
Excellent customer service that’s why I stay with Top3 by design. Please let Terri know I admire her so so much-ly. What a great role model. Cheers Sally-Ann
Sally-Ann
05/04/2019
Just a note to say thank you. We have received the placemats and they look great. Thank you for wrapping them so well.
Lynne
28/03/2019
Thank you for amazing customer service.
Luana
21/03/2019
Your staff were so helpful in sourcing the size of an item that wasn't in stock. Friendly, helpful, a quick return phone call, and very personalised service. Thank you!
Katie
06/03/2019
Hi Top3, I just wanted to say a huge thank you for the quick delivery to me yesterday – it was greatly appreciated! Thank you, I will definitely be back!
Shaye
15/02/2019
I want to write about the staff at the Richmond store. I’ve been buying from Top3 for years and always had good service. Lately I’ve been dealing with Courtney and she’s been amazing!! Very helpful, friendly and nothing is too much!! She made shopping easy for me!!
Dianne
10/02/2019
Dear Michelle, Thank you for shipping the replacement Menu bottle grinders to me. They arrived this morning. I would like to say how impressed I am at Top3's level of customer service.
Marie
01/02/2019
Hi, I came into your Sydney store today after finding it listed as a stockist on the Muuto website. We are starting a big renovation soon and are beginning to have a look at furniture to potentially get once its complete. The man who served me was so helpful. I feel terrible because I've forgotten his name already! He was so knowledgeable about your products and was obviously very passionate about design which was wonderful because i know NOTHING about design and need all the help I can get. He really went out of his way to find information he didn't know of the top of his head too. Also, I have an autistic son who was with me today and he struggles with communication and can find being in unknown places quite stressful. In the past i have found most shop assistants flat out ignore us or can even be quite rude. It was so nice to be able to go somewhere and not only be made to feel at ease myself, but for someone to go out of their way to make him feel comfortable and really to just chat to him like he is a normal kid really means the world to me. He is a great representation of your company and it has been a really good experience to deal with someone who not only knows their stuff, but is sincere and understanding. Thank you. I hope to be back in a few months to order a sofa and some other things - just have to convince the hubby! Bec
Rebecca
28/01/2019
Thank you so much for your great communication and service. It's rare these days. Kind regards, Kerry
Kerry
17/01/2019
Dear Michelle, thanks for all for all of your help with the registry gifts and shipping. Also what an amazing thing to do and give us such a generous voucher for the store - we are so grateful. Thanks!!!! Have just spent it all!
Tahnee
16/01/2019
Dear Terri, Thank YOU so very much for providing me with a beautiful and inspirational shopping experience every time I walk in to one of your Top3 stores or ponder over your website. I love that you keep me in touch with the best designers and ideas from Australia and around the World so that I am always able to find something that I know will have a purposeful function along with great quality and appealing design each time I shop with you. I also appreciate the fact that you connect with us, your shoppers, in various ways such as with this email you have sent and also with your Sunday Inspiration emails and don’t hide behind your staff or a desk somewhere. So thank you once again and I wish you all the best for 2019!
Nikelie
07/01/2019
I received my order today and was surprised and delighted that it had arrived before Xmas, as I did not think it would be here in time. Please thank the 'elves' for working overtime.
Gay
24/12/2018
I have enjoyed specifying and working with Top3 Richmond this year and love the weekly inspiration emails.
Rina
21/12/2018
Visited the Canberra store yesterday it’s fabulous, Diane
Diane
03/12/2018
Thanks your service is wonderful. Xx
Annette
28/11/2018
Thanks Michelle! Thanks for all your wonderful efforts, you know thats why I keep coming back to you.
Bec
20/11/2018
I just wanted to thank you for all your assistance with this purchase. Hope we will be in touch for other goodies from Top3 Design in the future!
Rena
16/11/2018
Dear Terri, earlier this year I was looking for a sustainably produced dining table and chairs. I went to your shop in the Canberra Centre and really liked the Skagerak table and benches - it’s fantastic to see an ethical brand like that in Australian stores, and I applaud you for that. But what really impressed me was the excellent service provided by two of your staff members - Kayla and Sam. They could not have been more helpful. They really listened to what I was looking for, did some research for me, and followed up with me in a non-pushy way. They were professional, knowledgeable and went beyond what was expected. In the end I decided to get a table made from recycled timber, but I really wanted to let you know how impressed I was by Kayla and Sam. Please pass my thanks on to them from me. I will definitely be shopping at Top3 again. Cheers
Suzi
13/11/2018
Perfect! Thanks Michelle! I must say your service has been great!
Christine
08/11/2018
Dear Top3. You’re probably already aware of this, but I just wanted to let you know how wonderful Sam is (in your Canberra store). She’s professional, knowledgeable about Top3 goods and very helpful and I hope she’ll be with Top3 for a long time. I also love your Canberra store! Best wishes, Deirdre
Deirdre
05/11/2018
Thanks, Michelle. It has been a pleasure dealing with you. I've been raving about Top3 to all my friends.
Elle
01/11/2018
Morning Michelle, Just wanted to thank you again for everything you did for me. I just love the radio. Take care, Kathy
Kathy
24/10/2018
Thank you so much for your reply. Looking forward to the delivery. Your customer service has been brilliant. You have a lovely weekend too.
Kathy
05/10/2018
I recently purchased from your emporium store and staff were LOVELY. Informed about the products and all the pricing was comparative, if not cheaper than international purchasing. I have noticed this trend with some bloggers as well and it's really annoying, as a customer it's so much nicer and easier to support local business. The Fink jug I bought for a friend had to be exchanged as they already had one. Your staff were so helpful, it was seamless and they helped direct me to another fab gift. Simply no way I would have got that level of support shopping internationally.
Issie
22/09/2018
Thanks Michelle!
Such refreshingly good customer service. I appreciate it, especially due to my ongoing battle with ********** :(
Hope you have a good weekend too!
Sarah
21/09/2018
Dear Michelle Thank you so much. I received the Bento box today. It is so small but cute. Again thank you for all the trouble you went through. I have loved all the products I have ordered from you and will continue to purchase items through you. The customer service I have received is fantastic.
Michelle
17/09/2018
Thank you so much. Excellent customer service!
Claire
30/08/2018
You’ve been wonderful. Great service with everything. Thank you so much.
Cara
21/08/2018
I’ll keep my eye open for future opportunities that Terri presents us in her emails. Love her great taste!
Chanty
01/08/2018
Thank you, they were really lovely and beautifully packed, do appreciate the care taken.
Paddy
26/07/2018
Wow thank you! Such lovely customer service. We've needed all the sun we can get lately.
Tace
19/07/2018
Parcel has arrived and want to thank you hugely for ordered and extra items. So cute. Thank you for all that excellent communication, Michelle and thanks to Terri for a most interesting Sunday email. Hope this week has been a good one for you all. For me, soccer/football loss means a consolation Top3 purchase in the next few days! Almost worth it...
Maryanne
12/07/2018
Hi Terri, I was flabbergasted to hear that you had anyone with a negative experience from Top3. I have only fabulous things to say about not only your stock but the wonderful service. I recently called with a problem (which I have since sorted out myself) and had such a warm response from the person who attended to me that it only served to have you all go up higher in my opinion. Some people are never happy and unhappy people try to make others unhappy. Swipe off any of her negativity into the wilderness. Keep up the great work. Kind regards, Margie
Margie
09/07/2018
Just got back from site and everything is looking great. All products arrived perfect too so thanks so much for your help.
Sophie
05/07/2018
Thank you Michelle. By the way, you stock the most gorgeous things!!!
Tanya
29/06/2018
Hi Terri. Just a little note to let you know I love your Sunday night emails and do read them. Kind regards, Amanda
Amanda
18/06/2018
I received my order today and very happy with the fast delivery. The items are gorgeous.
Ceilia
15/06/2018
Thanks so much for allowing us to include your products in the magazine. We always love Top3’s products and try to include as many as we can in our issues.
Sarah
04/06/2018
Hi Michelle, My client received the pendants and is so happy with them and the speed they arrived! Thank you!
Emma
01/06/2018
Thank you so much for that. The other one is great and I get a lot of use out of the coffee cup. Will order some more things for sure.
Michelle
01/06/2018
It’s been so easy and quick working with you! Many thanks again, Michelle. I look forward to directing more clients towards Top3!
Emma
22/05/2018
Hi Michelle, I just wanted to say thank you for your excellent service. I have received all of the items. I really appreciated the express post. It’s a pleasure shopping with the store.
Sharron
21/05/2018
Love your winter catalogue. I always look forward to your catalogues. Your eye for good design and attention to detail is awesome. Thanks.
Olivia
14/05/2018
Thank you so much for this. I really appreciate your approach. I love Top3 products (as you can see from my purchase history!).
Joanna
19/04/2018
Can’t tell you how happy I am with this so big thanks for curating it and bringing it to Australia! And to Travis who just made it all happen without any fuss.
Greer
18/04/2018
Excellent customer service. Very quick, prompt and helpful.
Thank you Terri. It has been a while since I got a great customer service response from any retailer.
Pauline
16/04/2018
Hi Top3, I was very happy with the services provided by Top3, efficient, fabulous wrapping, arrived very quickly to the end of the state. Thank you, a great way to do things!!
Jane
14/04/2018
Thank you so much for sending items so quickly. They look fantastic. Thank you for the cutlery. Was not necessary but thank you for your kindness. Everything looks great. Will have to order some for me sometime. The bento box will get a lot of use. Anyway thank you for everything
Michelle
09/04/2018
Thank you Michelle. That is very, very, very much appreciated. The umbrellas are for my Airbnb. Will definitely be pointing my guests to your website if they express interest in purchasing their own umbrella. Will also continue recommending Top3 by Design to all my friends. Thanks again.
Tracey
21/03/2018
Michelle, Thank you to you and the colleague at the Richmond store. Good of you both to go to the extra effort.
David
22/02/2018
Dear Top3, I would like to pass on my thanks and appreciation to the staff of your Canberra Centre store, in particular your Sales Associate, Sam. She conducted herself with the utmost professionalism, whilst also maintaining a warm, friendly demeanor today. She went out of her way to accommodate my needs and is an asset to your business. I do hope that you can acknowledge her exceptional customer service and product knowledge by forwarding my comments to the appropriate management and Sam personally. I sincerely appreciate her efforts. I look forward to visiting your Canberra store again soon. With thanks.
Natasha
27/12/2017
Your customer service has been brilliant and I will continue to be a regular Top3 customer, you run a great business. Thanks again.
Megan
15/11/2017
I am an original customer way back when Terru opened her first store in Bondi Junction. I cherish every original design that she sources and stocks, and I get to purchase (no replicas in my house!!) I am a truly, happy shopper at Top3!! Thanks for your email, I am looking forward to receiving the new catalogue.
Selina
13/11/2017
Feedback on our Top3 Augmented Reality App: “OMG the detail, that rendering is incredible!”
Margaret
06/11/2017
Feedback on our Top3 Augmented Reality App: “The App I've been dreaming about”
Anonymous
06/11/2017
Feedback on our Top3 Augmented Reality App: “No way – I cannot believe this is possible, how do I get it, can I have it now”
Jan
06/11/2017
Hi, It is with great enthusiasm and utmost gratitude that I Contact you regarding my customer service experience with Alyx. I contacted Alyx yesterday regarding purchase of the Kartell Trix sofa. I had several questions for her which Were promptly answered. I was also emailed further details this morning as I requested. Consider it SOLD! A big thank you to Alyx for her outstanding customer service. I sincerely hope her efforts do not go unnoticed and hope this email is forwarded to senior management.
Jamie
04/09/2017
Wow! Fast, efficient, painless online shopping experience. Bought a great wedding gift sitting at my desk and the freight and wrap was free. Love it.
Kerwyn
03/09/2017
Thanks again for your wonderful service.
Vicki
03/08/2017
I wish to send my appreciation to Travis of your Richmond store. He was not only professional with dealing with the problem he was helpful and kind in a difficult situation. He exceeded all expectations of what quality service represents.
Karilyn
23/06/2017
Product has just arrived, and is perfect. What a way to mark a new season. Thank you so much.
Natalia
13/06/2017
Thank you for always being so lovely and organising media loans for our features. We appreciate your support and look forward to including more of Top3’s amazing products in upcoming issues.
Sarah
06/06/2017
You guys are always amazing! Have a wonderful day!
Luke
30/05/2017
Good service and fast delivery!
Tati
25/05/2017
Thank you so much for your EXCEPTIONAL customer service. Delivering my gift to a friend personally was truly exceptional. I will be sure to make my thanks known on your social media accounts. Well done for your quality service and great response. I really appreciated it.
Zelda
02/03/2017
The console arrived and it's great ! The courier called en route and all went perfectly to plan. Thank you again.
Carol
09/12/2016
Yay! It's here!! Thanks Alyx for all your help. The cushions are even better in person. Such wonderful service from you and Top3. I will make you my go-to from now on, I'm really impressed.
Alissa
07/12/2016
You guys have the best customer service:) I am, as always happy with all my purchases. Have a great day x
Deborah
25/11/2016
I really look forward to the Sunday Inspiration emails every week - keep up the great work - so inspiring!
Anna
10/11/2016
To the owner of top3 - I wanted to say thanks so much to the lovely staff member who helped me today in your Crows Nest store (I am sorry I did not get her name, actually all your staff are always so friendly and helpful anyway!) She spent such a long time with me deciding on a colour for my beautiful new Missoni towels and I am so happy - they are perfect. Congratulations on a great business, so nice to deal with "real" people who care. A credit to you and your team.
Craig
10/11/2016
Michelle was SO prompt with her answers and her product information is incredible. Great!
Cettina
30/09/2016
Hi, I received my order today and wanted to thank you on the efficient way the whole transaction was handled. Even down to the packaging where it was so well packed to avoid damage. I point this out as I recently received an order from a large vendor and four of the five items were severely damaged due to not being packed at all and had to be returned after much negotiation.
Blagica
14/09/2016
Great service as always.
Michael
07/09/2016
Thanks for the prompt, exceptional service Michelle!!!
Genny
07/09/2016
I bought a Blunt umbrella with the Karen Walker print from you last Thursday. We had some problems with the courier so your owner came down and delivered it to me personally. It was an emergency replacement present for my mum that I needed by the weekend, so I can't tell you how grateful and happy I was with the service.
Dylan
27/08/2016
Expensive but restores my faith in nice design and beautiful things. Great for presents. Good stuff for men, like funky gadgets.
Kumi Taguchi
10/08/2016
Thank you for ensuring that my recent order was delivered so promptly, certainly well in time for me to give it to my friend for her birthday. Communicating with Terri via your 'live chat' last Sunday evening was very helpful and much appreciated.
Elizabeth
08/08/2016
What outstanding service!!! Thank you. My order arrived this morning, beautifully packed, and delivered as per my request. I am blown away! Thanks again.
Bobbie
05/05/2016
No problem, Your customer service and delivery has been excellent.
Liz
16/03/2016
Looking forward to the arrival. Thanks for the excellent service.
Elizabeth
02/03/2016
Very timely and professional too. Very happy with the service (and of course the product). A great investment for our house. Thank you!
Zoe
11/02/2016
Thanks for your quick response and great service.
Bronwyn
09/02/2016
Fantastic - as always. Thank you.
Margaret
01/02/2016
Thank you again!! Fantastic customer service!
Danielle
28/01/2016
Your customer service is amazing. You are an asset to your company. Your response to me was apology, empathy, supporting your team and following up. If I can forward this email on to your manager please let me know or please send it on on my behalf. Have a great Xmas to you and your team.
Catherine
23/12/2015
Thank you. I love doing business with you!
Kathryn
11/12/2015
Thank you for your prompt emails and congratulations to your company on providing an excellent customer service.
Robyn
11/12/2015
You're very kind, and I greatly appreciate it. I do a lot of online purchases, living in Adelaide, and I regard excellent customer service such as this invaluable, and having had some bad experiences lately I am glad I chose to purchase from you!
Angela
02/12/2015
Dear Terri and Michelle. Thank you so much for your generosity and kindness. I am so appreciative for all that you have done, and for the extra credit. What a wonderful and unexpected surprise. I wish you both a wonderful Christmas, and continued growth and prosperity of your lovely business in 2016.
Sarah
30/11/2015
Thank you Michelle, as usual, the service you provide is top rate!
Patricia
19/11/2015
WOW!!! Fantastic service. Thank you so much. I had better have another look for more Christmas gifts with Top3!
Meg
19/11/2015
Amazing customer service for an international customer. Thank you!
Emma
12/11/2015
I received the towels today. Your service is outstanding!
Nat
04/11/2015
Bought the green elephant doorstop a few days ago for my mother's birthday present - just got feedback after sending it to her. BEST PRESENT EVER, THANK YOU SO MUCH I LOVE HIM. Thought I'd let you know! 100% will shop here again!
Blaire
25/09/2015
Great quality products with a great unusual style, prompt delivery, excellent company to buy from. I have on many occasions and have always been happy with the products I have purchased.
Andrew
12/08/2015
I received my magazine rack in perfect condition, and I just wanted to thank you. Thank you for taking the time to choose the most beautiful grain, what a huge difference it has made. It's placed in our lounge room and I can't stop looking at just how stylish and beautiful it looks! I was so impressed with how you handled my request from start to finish, you were so polite, so helpful, and it was clear from the start you just wanted me to be happy with my purchase, and you made it your business to help me achieve this. So rare, so refreshing and so professional! Well done Alyx!
Ksenija
30/07/2015
Yes we received our beautiful gifts yesterday! I was also very impressed with the re-use of your packaging boxes! We are actually keeping a few things boxed up for our new house, but I'd be more than happy to send through a few photos of pieces mixed at home. For someone who didn't necessarily want to have a gift registry, I am so glad I did it. We are both really happy that we have some amazing design pieces that we will proudly have and enjoy for a long time.The process was so easy (and a lot of fun!). Looking forward to picking out a few more treats with our vouchers too! It's not going to be easy choosing! Thanks for making this a really enjoyable experience Michelle.
Alaine
06/03/2015
The registry process with Top3 was very easy - it was easy to sign up, sign in and for guests to find. If a problem arose (there was an issue with our closing date, which shut our registry down early), I found there was always someone available to help, either via phone, email or live chat. I also found the post-wedding customer service to be wonderful. I purchased an item from the registry after the wedding, and as luck would have it so did a guest! I was contacted and alerted to this, and a store credit was arranged. The most difficult thing about making a registry was choosing what to include! I was very happy with the level of service and the products on offer, and would recommend to friends and family. At the moment all of our shiny new gifts are still in boxes as we are in between houses - we can't wait to get them all unpacked once we move! Thanks once again, I look forward to browsing new products in store as they arrive.
Beth
24/02/2015
Many thanks. The express post got everything to me yesterday with time to spare before the weekend Christmas party. Products are great. Thanks for your help and have a Merry Christmas.
Marion
18/12/2014
Many thanks. That is great customer service.
Rhyll
17/12/2014
Very user friendly site for a change. Big thumbs up!!
Bronwen
15/12/2014
Just a quick email to say thank you for the prompt delivery of the Muuto dots.
I rang through an order on Tuesday and received it in Brisbane on Thursday! Really impressed with this service and I will be sure to recommend you to my friends!
Barbara
08/12/2014
Ordered Saturday, delivered Tuesday - you guys ROCK! Thank you!!!
Lucy
02/12/2014
I need to shop for myself because my husband often gets it wrong! :) He did get it right one year and gave me a Top3 gift card, but I stupidly spent the money on some gorgeous household items. I should have bought something for me, not the house! From now on, the house can buy it's own gifts :)
Ingrid
01/12/2014
I recently married my best friend. We've been together for over 10 years and lived together for 7 of those years. We have already made a wonderful home together with all of our lovely things... kitchen appliances, bedding, furniture etc so when it came time to decide on what to do for our registry we decided to set up with Top3 where our guests could buy us those 'want' gifts that you've always wished of owning. We love great design and Top3 stocks a variety of lovely things that need to be added to any home. Living overseas at the time of planning our wedding I found Top3's service so friendly and reliable (this was the case the entire time we dealt with the company). Setting up the registry was easy and they even sent us registry cards free of charge for use in our invitations. From day one, Brooke was a great help keeping my guests happy wether they were buying online or going into a store. We had our gifts wrapped, which was fun for us to unwrap together and bought some surprise to the registry. Delivery was easy to organise and everything was safe in the hands of the delivery driver. I couldn't recommend Top3 enough for a registry. Thanks Brooke and the Top3 team for such easy and great service.
Elizabeth
12/06/2014
Thank you for your service - very thoughtful. I just adore the products you have in store, not to mention your registry was the easiest and most convenient of any I have come across - so well done to you! The packages have arrived and all looks fabulous! Thank you so much for all of your help.
Nat and Matt
14/04/2014
I just wanted to drop you a note to let you know how fabulous your service was for our wedding registry. The gift list was so easy to set up and manage, staff were delightful to deal with and efficient, and of course the fantastic range of special things. A number of our guests commented how easy this registry was to use (and I know a few people who have made subsequent purchases from the website, they liked it so much!). Thanks again for your great service.
Margot & Nick
14/04/2014
Tobias and I had a gift registry with you guys, and all the presents have been delivered and are fabulous, including the little bonus vase, which I am assuming was from you. Thank you so much. Thanks again for everything it was super smooth, and apartment is now brimming with beautiful things!
Claire and Tobias
14/04/2014
Thanks for arranging the delivery of beautifully presented gifts to us this morning.
Sally & Chris
14/04/2014
We weren't exactly expecting gifts after having our Port Douglas wedding so we are thrilled to bits with our new pieces from Top3!!!
Kylie & Ryan
14/04/2014
I have to say you guys give a great service. Good communication. You don’t generally get the same with online ordering so you have a great weekend too and enjoy a drink after work for a job well done!
Tanya
14/04/2014
Just wanted to thank you for your efficient service. Our toy box arrived today, less than 24 hours after we ordered it, and we are very happy with it.
Tracey
14/04/2014
Thank you so much for the incredibly prompt delivery of our goodies. As always, the products are wonderful, and you could not have provided any better service.
Kim
14/04/2014
Just a quick note to say thank you. My Bird Nesting Box and Eva Solo Teapot arrived today. Thank you for your prompt communication and for the excellent packaging of the goods.
Michael
14/04/2014
More importantly, I would like to thank you and the team at Top3 by design for my wonderful and surprising gifts. After being away for the break it was a delight to come home to the gifts you had sent. Each item I received was something I have been eyeing off from the website! I am really taken back by your generosity. Absolutely amazed...
Rosi (Prizewinner)
14/04/2014
I am one of the very lucky winners of your gorgeous Eggling competition! Thank you so much! You made my week - I can't wait til it arrives!
Claudia (Prizewinner)
14/04/2014
Just wanted to say that I couldn’t have been more surprised and excited about the fabulous gifts that were included in my prize. It felt like Christmas and my birthday all wrapped in one! Thank for your the absolutely fabulous gifts. I honestly have never won anything and it was just amazing!
Patty (Prizewinner)
14/04/2014
A BIG thank you to Brooke for getting our order for the MT placemats to us so quickly and efficiently, and for being so pleasant and helpful on the phone. Please also pass on our comments to the management, so they know what excellent service their staff offer to their customers.
Joan and Roderick
14/04/2014
We love your products - quality and design are so important, and becoming rarer these days. You should be proud to uphold such excellent standards!
Joan and Roderick
14/04/2014
I received the sky umbrellas today and I just wanted to let you know I'm really happy with them - they're perfect! Thanks also for the gift, it's very nice of you. I've never been disappointed with any of my purchases from Top3. I hope you and the team at Top3 have a Merry Christmas!
Kate
14/04/2014
Thanks very much for your follow up Kathleen. I've always meant to mention how fantastic customer service is at Top3, it's really notable, thank you!
Katie
14/04/2014
