Returns + Exchanges 

Returns + Exchanges

Change of mind

We want you to be one hundred percent happy with your purchase from top3 by design. If, for whatever reason, you are unhappy with an item, including change of mind, you can return it for an exchange, store credit or a full refund provided the items are in the original packaging and are in saleable condition.

In order to receive store credit from an item due to a change of mind, simply return the item within 90 days of purchase. The item must be in ‘as new’ condition, including packaging. You will be responsible for any shipping on change of mind exchanges or returns. We are always happy to exchange an item if the product and packaging is in an 'as new' condition.

PLEASE NOTE: No exchanges for change of mind on SALE and discounted items.

Download the top3 returns + exchange form

 

Proof of Purchase

If you are a top3 member, or, the person who made the purchase for you is a top3 member, we will have a record of the purchase and you will not need to provide a receipt. If you are not a top3 member you will need to provide proof of purchase.

Proof of purchase can be in the form of:

  • A receipt from Top3 by Design
  • Credit card statement


Please contact us on, aftersalescare@top3.com.au or phone 1300 867 333 during business hours, prior to returning an item to ensure that we can discuss the receipt of your returned goods and arrange an exchange or shopping credit promptly. If you would like to request an exchange, you can let us know at this time of your new selection, so we are able to reserve this for you.

A link to our returns form is included with your emailed order confirmation, please include the form with your return/exchange to avoid delays upon arriving in our warehouse.

Download the top3 returns + exchange form


Faulty Items

In the unlikely event of receiving a faulty item, please contact us immediately to discuss its repair or replacement by either phoning 1300 867 333 or emailing aftersalescare@top3.com.au

Top3 by design will arrange repair of the fault. If repair is not possible, a replacement will be provided where possible. If it is no longer possible to replace the product we will provide a full refund or your choice of equivalent product value.


Special Exceptions

We cannot accept returns or exchanges on the following items unless faulty or where otherwise required by Australian Consumer Law:

  • top3 gift cards
  • earrings
  • customised or personalised products
  • special order items
  • unpackaged socks
  • unpackaged children’s tights and/or socks
  • underwear
  • any perishable food products
  • sale items


Please take care with your selection. Please take note of dimensions as listed on the website. If you have any questions please feel free to call 1300 867 333 or email us any time and we will get back to you as soon as possible.

Download the top3 returns + exchange form

Full terms + conditions