It’s cool, breathable and so comfortable to sleep on. It dried very quickly which is great after delicate washed
Very slow shipping. Poor customer service don't even read or investigate your enquiry just copy patse replies.
Hi Chris, we're sorry to hear about your experience. We appreciate your feedback and I am so very sorry you had such a poor experience. We are really quite a small team and I would say we pride ourselves on NOT being copy + paste!
I took a look at your order and can see that although we picked your order same day (23rd ) - it did not dispatch until 2 days later, which really is too slow on our end :( ... and then seemed to be 'stuck' as pending with austpost and didn't scan until the 29th at their facility... That I cannot explain... it should not happen.
I will follow this up with my team and I personally apologise you had to chase us up at all, and for the delay in your shipping.
I do hope you are enjoying your beautiful silk pillow case
- Terri Winter | founder + creative director


